FREQUENTLY ASKED QUESTIONS
Retrouvez ici les réponses aux questions les plus fréquentes concernant Animalyo, vos commandes, la livraison et les retours.
What is Animalyo?
Animalyo is a French online store dedicated to accessories for dogs and cats.
Our mission is simple: to offer useful, durable and well-designed products that make everyday life easier for animals and their humans.
Each item is carefully selected for its comfort, practicality and reliability.
Where do your products come from?
Our products are selected from partners and suppliers rigorously chosen for the quality and reliability of their items.
We favour practical and durable products, tested according to our criteria before being offered on Animalyo.
What are your shipping times and costs?
Delivery times are generally between 7 and 15 business days, depending on the product and destination.
Delivery is free for purchases of €50 or more.
Any applicable fees are clearly indicated at the time of payment, before confirming your order.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email containing tracking information.
This allows you to track the delivery of your package with complete peace of mind.
Can I modify or cancel my order?
An order can be canceled within 15 minutes of purchase, in accordance with store policy.
To request a change, or if this deadline has passed, please contact our customer service department as soon as possible. An order that is already being prepared cannot always be changed or canceled.
What should I do if my product is damaged?
If your item arrives damaged or if there has been an error, please contact us within 48 hours of receipt, including photos of the product in question.
Our team will review your request to offer you the most suitable solution, such as a replacement or a refund.
What is your return policy?
Returns are accepted within 14 days of receiving your order.
To be eligible for a return, the item must be unused, in perfect condition, and returned in its original packaging.
Before returning any item, please contact our customer service via the Contact page. Once the product is received and verified, a refund will be issued to your original payment method.